Richmindale College provides support to students related to the school’s methods, policies, and procedures; student career path guidance; online learning requirements; administrative support; and all other general services that are beneficial to enhance the experience of the students.
Students enrolled at Richmindale College become part of the Richmindale community with faculty and staff who are united under one goal: student success. The Student Services Office is available during office hours to assist students with general questions and administrative or accessibility issues. The Student Services team helps students resolve issues, listens to student issues and concerns, and makes recommendations for improving policy and practice based on student feedback. The Student Services team provides a formal means by which students can express their views, and those views in turn inform the decisions we make. The Student Services team assists students with unresolved concerns to find equitable resolutions.
To contact the Student Services team, use the contact form on Richmindale’s website on www.richmindale.com/contact. Representatives are available Monday through Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 9:00 a.m. to 12:00 p.m. (Phoenix, Arizona time zone). Richmindale office is closed on Sundays. Richmindale offers support during office hours. See the Student Success section below for more details.
Richmindale has a commitment to the educational goals of a regional, national, and international student population. This supports students to live and learn in an environment that fosters a supportive and caring community. Academic advising makes every attempt to meet the needs of Richmindale’s globally diverse students through various programs designed to enhance the experience of all students.
Students who need to change any of the following contact information are required to send an official email to students@richmindale.com. After receiving the request, Richmindale College sends an email response to schedule an online student identity verification. Students must show their face, valid identification and proof of change (if applicable) via online video conference during identity verification. Richmindale updates the student contact information after successful student identity verification.
Email Address (Email activation is required.)
Student Name (proof is required.)
Mailing Address
Students who want to change any other contact information not mentioned in the above list may make the changes through the Student Portal.
The Richmindale College website, www.richmindale.com, provides students with up-to-date information about Richmindale’s important updates, academic programs, and student events.
As graduates of Richmindale College, alumni are entitled to valuable benefits including discounts on subsequent degree programs, access to Richmindale social communities, and many more.
Students may request official transcripts by completing an official transcript request on Richmindale’s website at RSIS > Student > Transcripts > Request, or copy and paste the link www.richmindale.com/rsis/registrar/transcript in a web browser. A transcript request fee may apply. See the Other Fees section under Tuition and Fees for more details about transcript request charges. See the Transcript Request Policy section for more details on how to request copies of transcripts.
Students may download their unofficial transcripts via the Student Portal at any time.
Richmindale College does not guarantee employment to any applicant as a condition of their application, acceptance, or attendance in any program.
Richmindale College has supportive faculty and staff members who work with each student to help support the student’s success at Richmindale. An Academic Adviser is assigned to each student, upon enrollment, as the student’s point of contact for any academic and administrative support and service requirements, including assistance in resolving issues related to the student’s enrollment, program, and/or courses. The Academic Advisers are available during office hours through the learning management system messaging function, email, or video conference. The Academic Advisers also monitor their assigned students’ academic performance, encourage students to achieve their academic goals, provide students with an available point of contact for academic and administrative direction, assist students in course enrollment and scheduling, help students develop a degree-completion plan, and clarify policies and procedures.
Richmindale College provides orientations for all new students, including walkthrough of the learning management system and student portal. Richmindale also provides orientation materials to students. These materials are available on Richmindale’s website at www.richmindale.com/students/orientation.htm.
Students may request a digital Student ID card on RSIS > Student > Student ID Card > Request, or copy and paste the link www.richmindale.com/rsis/student/studentid in a web browser. A full-face and front-view head shot with a plain background photo must be included with the request. No photos using filters will be accepted.
Richmindale College may hold an annual commencement ceremony in May. The annual commencement ceremony may be changed or cancelled based on the number of graduating students. Commencement ceremony information is made available on the Richmindale College website at least 60 calendar days before the event and eligible students are notified via email. Students who are within 6 credits of completing their program at the time of the RSVP deadline may participate in the commencement ceremony.
Richmindale College students use the Student Portal as a self-service resource center. The Student Portal provides one location for students to access their program curriculum plan, payment history, register for courses, and connect with their Academic Adviser. Students also use the student portal to access online classrooms. Some of the important services available in the Student Portal include:
Enroll in courses
Access the orientation materials and guides
Access the library of academic resources
Download copies of unofficial transcripts
View student ledger
Generate financial receipts
Update contact information
Richmindale College offers online Student Success services designed to offer students support during office hours. Within the Learning Management System, students have access to the Student Resource Hub. There, students can access links to videos and articles to support them with all types of academic and non-academic issues. Some of these resources include mental health tips, study guides, writing and APA formatting help, stress management ideas, and help with time or money management. Faculty and staff are always adding new resources to the Hub, so check back there frequently.
Additionally, Richmindale provides students with departmental contact information, links to schedule an appointment with an Adviser, registration help, and technical support. The Student Success services are available at www.richmindale.com/rsis/services/success.
Richmindale College uses LIRN, a third-party Library and Librarian Solution company, to provide comprehensive library resources and librarians to ensure that all faculty and staff are knowledgeable about library resources. LIRN has numerous online resources from a wide variety of vendors (inclusive of databases containing articles from peer reviewed periodicals, eBook collections, video collections, or interactive applications). Richmindale has selected resources relevant to the degree programs that it offers. LIRN’s resources are intended for use in higher education to promote academic study, research and growth, including all areas of General Education. Richmindale is supported by a team of LIRN Librarians who have earned a Master’s degree in Library Science (MLS), Librarianship, or Library and Information Studies (MLIS) from a program accredited by the American Library Association (ALA). LIRN’s librarians are not faculty and/or staff of Richmindale College. LIRN Librarians provide library support for 118 hours of each week, Monday through Friday, 6am to Midnight EST and Saturday and Sunday 10am to Midnight EST.
Richmindale evaluates the adequacy, currency, accessibility, accuracy, and relevance of learning resources at least annually and as part of curriculum review. Faculty and academic leadership review required textbooks, readings, databases, software, simulations, media, library resources, and other materials to confirm that they support course and program learning outcomes. Needed additions, replacements, accessibility improvements, or other changes are documented and tracked through the applicable academic-quality process.
Richmindale’s library links are available online at www.richmindale.com/library.htm. To directly access LIRN’s library services, visit https://proxy.lirn.net/RichmindaleCollege.