This policy provides general guidelines for the purposes of receiving, responding to, addressing, and resolving complaints made by students, faculty, administrators, or any party. This policy requires oversight by persons academically qualified to make necessary judgements.

This policy applies to all Richmindale curriculum development teams, faculty, administrators, and students.

To apply for credit transfer, select the Apply for Credit Transfer option on the admission application. Applicants may apply for admission from the Richmindale website on Admissions > Apply for Admission, or copy and paste the link www.richmindale.com/rims/admissions in a web browser. Applicants who intend to apply for credit transfer, but missed to select the Apply for Credit Transfer option on their admission application, may modify their admission application using the same website page and link. Changes to the admission application may require another round of review and evaluation of the application, and may cause delays in the admission approval process.

Applicants may apply for credit transfer separately outside of the admission application on Services > Apply for Credit Transfer, or copy and paste the link www.richmindale.com/rims/services/creditTransfer in a web browser.

Applicants must upload their transcripts during the application.

Pay the one-time credit transfer evaluation fee from the Richmindale College website online via credit card, bank deposit or cash. See the Tuition and Fees section for more details about the admission fee; and Payment Methods section for more details about the payment options.

Richmindale College accepts credit transfer applications manually via email. Applicants may send their intention to apply for credit transfer via email to credits@richmindale.com with their transcripts attached using their registered email address. A Richmindale College representative communicates with the applicants to assist them through the application process, including the payment of the one-time credit transfer evaluation fee. See the Tuition and Fees section for more details about the admission fee; and Payment Methods section for more details about the payment options.

Credit transfer applicants are notified of their application status via their registered email within 10 business days from the application submission date to inform them of the courses and number of credits that are accepted, or if the applicants need to submit more information or documents.

Applicants who are not approved of any credit transfers may apply for reconsideration or appeal within 14 calendar days from the credit transfer notification date by completing an appeal form on Services > Credit Transfer Appeal, or copy and paste the link www.richmindale.com/rims/services/creditTransfer/appeal in a web browser. Applicants applying for an appeal must provide reasons for reconsideration and may provide additional information to support the appeal. Richmindale provides a response to an appeal within 10 business days of the appeal submission date.

Any approved credit transfers must be clearly documented in the student enrollment agreement. Applicants must review the transferred courses and credits in the enrollment agreement before signing and raise any clarification, confusion, or mistakes online at www.richmindale.com/rims/services/creditTransfer/complaint.