This policy provides general guidelines for the purposes of receiving, responding to, addressing, and resolving complaints made by students, faculty, administrators, or any party. This policy requires oversight by persons academically qualified to make necessary judgements.

This policy applies to all Richmindale curriculum development teams, faculty, administrators, and students.

Richmindale College students are subject to one or more of the following student identity verification methods.

Government-Issued Photo Identification: Students provide a government-issued photo identification with signature during the admission process.

Secure, Individual Login and Passcode: Students are assigned a secure, individual username and password upon admission acceptance. These assigned identifiers are used to access the Student Portal where students complete and submit coursework and access grade information.

Administrative or Academic Practices: Students are subject to identity verification, at Richmindale’s discretion, through the use of personally identifiable information provided by the student upon application to Richmindale College. Students must provide two pieces of identifying information that can be verified by faculty or staff using information contained within the Richmindale Information Management System prior to having personally identifiable information released to them by phone or e-mail. In addition, faculty may commence verification of student identity following review of student work. Changes in academic performance or writing style are monitored and may prompt a request for identity verification.