Document No. ACA-1040
Revision No. 2502 on Feb 1, 2025
1. Purpose
This policy provides general guidelines for the purposes of receiving, responding to, addressing, and resolving
complaints made by students, faculty, administrators, or any party.
This policy requires oversight by persons academically qualified to make necessary judgements.
2. Scope
This policy applies to all Richmindale curriculum development teams, faculty, administrators, and students.
3. Policy
Richmindale College is responsible for upholding its students’ rights and ensures that its non-discrimination policy is applied to students who choose to file a grievance
against the institution for reasons involving discrimination, harassment, violation of school policy, or others. Students
must use the following procedure to file a grievance:
3.1.
Students should first attempt to address the issue with the responsible party in writing. A copy of the
communication
must be preserved.
3.2.
If a satisfactory solution cannot be found, students may submit a Grievance Form to the Chief Academic Officer or designee within 21 calendar days of the alleged incident.
The Grievance Form may be submitted online on RIMS > Dashboard > Grievance, or copy and paste www.richmindale.com/rims/grievance in a web browser. Click the New button to create a new grievance and
submit after completing the form. Grievance can be submitted via email to grievance@richmindale.com.
3.3.
When grievance is submitted, the Chief Academic Officer or a designee appoints an Academic Review Committee,
with the appropriate members who should not have a conflict of interest,
to review the issue and make a recommendation on resolving the issue.
3.4.
The student is notified, via email, of the decision based on the committee’s recommendation
within 10 business days from the grievance submission date.
3.5.
The student may appeal against the decision within 14 calendar days of receiving the decision on RIMS > Dashboard > Grievance, or copy and paste the link www.richmindale.com/rims/grievance/appeal
in a web browser. Select the grievance in the list and click the Appeal button.
The appeal can be sent via email to grievance@richmindale.com. A final decision will be made by the Chief Academic Officer or a designee within 10 business days of the student appeal.
For grievances or complaints that cannot be resolved through the Richmindale College grievance procedure,
refer to the following important information.
IMPORTANT - GRIEVANCE RESOLUTION:
If the student complaint cannot be resolved after exhausting the Institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education.
The student must contact the State Board for further details. The State Board address is:
4. References
None