This policy provides general guidelines for the purposes of receiving, responding to, addressing, and resolving complaints made by students, faculty, administrators, or any party. This policy requires oversight by persons academically qualified to make necessary judgements.

This policy applies to all Richmindale curriculum development teams, faculty, administrators, and students.

Richmindale College requires students to meet an attendance requirement of being online at least on two separate days (attendance days) during each week (a week is defined as Monday through Sunday). Student attendance is automatically registered when a student logs into the Student Portal to perform an educationally relevant activity (post assignments, participate in threaded discussions, etc.). Failure to meet the attendance requirement may result in students being automatically dropped from the course. Under extenuating circumstances, a student may request alternate arrangements.

Students are expected to demonstrate consistent engagement with their studies throughout each academic term. Activities demonstrating academic engagement include:

Students who are not academically engaged for a period of 14 calendar days may be required to meet with their Academic Adviser to develop a plan for the immediate resumption of their studies, to include reengagement with course learning resources and/or meeting with an Instructor. Students who demonstrate 28 calendar days of inactivity will be subject to administrative withdrawal. An academically inactive student will be notified prior to withdrawal.