Students should first attempt to address the issue with the responsible party in writing and preserve a copy. If the issue is not resolved, a formal grievance may be filed with the Chief Compliance Officer or designee within 21 calendar days of the alleged incident through the designated Richmindale grievance system or by email to grievance@richmindale.com.
A conflict-free Grievance Review Committee reviews the matter. The investigation should take no more than 30 days, and the committee renders its decision within the time stated in the Catalog. A student may appeal within 14 calendar days of the decision. The President or designee issues the final institutional appeal decision within 10 business days.
After exhausting Richmindale College’s grievance procedure, a student may file a complaint with the Arizona State Board for Private Postsecondary Education. Current Board complaint instructions should be linked from the live Arizona Board website.
Arizona State Board for Private Postsecondary Education
1740 W. Adams Street, Suite 3008
Phoenix, AZ 85007
Phone: 602-542-5709