This course explores the concepts, processes, and tools in optimizing business processes, and the use of different technologies to automate processes for making better decisions, leaner structures, and more efficient operations. This course covers continuous improvement, quality management, and lean process tools and techniques, such as 5S, brainstorming, benchmarking, root cause analysis, SWOT analysis, PESTLE analysis, business process management, value-stream mapping and analysis, SIPOC, takt time analysis, kanban, gate review process, mistake proofing, market feedback analysis, and human factors at work; as well as information technology tools such as macros, for quick automation solutions and short-term requirements, and enterprise resource planning. This course requires BUS-301 as a prerequisite.